Refund policy

Last Updated: October 16, 2026

At Creekmore Living, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return within 30 days of the date you receive your order, subject to the conditions below. This policy does not limit any consumer rights that cannot be excluded under applicable law.

1. Return Period

Return requests should be submitted within 30 days of the delivery date.

To start a return, email service@creekmoreliving.shop with your order number and the reason for your request. We will review your request and email you the applicable return instructions if it is approved.

The 30-day return period does not limit any rights or remedies you may have under applicable law regarding defective, damaged, or incorrectly supplied products.

2. Return Conditions

For change-of-mind returns, items must generally:

  • Be unused and in resalable condition.

  • Be returned in their original packaging, when applicable.

  • Include original tags, accessories, and other included components, when applicable.

  • Show no signs of wear, washing, staining, or damage caused after delivery.

  • Be accompanied by a valid order number or other proof of purchase.

We may decline a change-of-mind return if the item does not meet these conditions. These conditions do not exclude applicable remedies for confirmed product defects, shipping damage, or incorrect items.

3. Change of Mind and Buyer’s Remorse

We accept eligible change-of-mind returns when the item meets the conditions in this policy.

For change-of-mind returns, the customer is responsible for the return shipping cost unless otherwise stated or required by applicable law. Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law.

4. Defective, Damaged, or Incorrect Items

If your item arrives defective, is damaged during shipping, or differs from what you ordered, please contact service@creekmoreliving.shop as soon as reasonably possible. To help us review the issue promptly, we recommend reporting it within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos of the item and packaging when available. We may request additional information if reasonably necessary to assess the issue.

The 7-day reporting recommendation is intended to help us investigate promptly. It does not automatically invalidate a claim or restrict any rights or remedies available under applicable law.

If the issue is confirmed to involve a product defect, shipping damage, or an error on our part, we will provide an appropriate remedy, which may include a replacement, refund, or other remedy required by applicable law. We will cover or reimburse reasonable return shipping costs for approved claims where the issue is our responsibility, subject to applicable law.

5. Non-Returnable Items

The following items may generally be ineligible for change-of-mind returns, subject to applicable law:

  • Items used, washed, stained, or damaged by the customer after delivery.

  • Items no longer in resalable condition because of customer handling or improper use.

  • Customized or personalized items, unless defective or incorrectly made.

  • Clearance or final-sale items that are clearly identified as non-returnable before the customer completes the purchase.

  • Other items identified as non-returnable on the product page before purchase, where permitted by law.

Any non-returnable status must be disclosed before purchase. Nothing in this section limits rights or remedies that cannot legally be excluded, including applicable remedies for defective, damaged, or incorrectly supplied items.

6. Return Authorization and Return Address

Please do not send an item back before your return request has been reviewed and approved.

After approval, we will email you the applicable return address and return instructions. We aim to provide these details promptly after approval so you can arrange the return.

Please follow the instructions provided in our approval email. Do not send returns to our business address unless we specifically confirm in writing that it is the correct return destination.

7. Refunds

Once we receive your returned item, we will inspect it and notify you of the return decision.

If your return is approved, we will generally initiate the refund to your original payment method within 5 business days after the returned item has been received and the inspection is completed.

After we initiate the refund, the time it takes for the funds to appear in your account depends on your payment provider, card issuer, or financial institution. It may take additional time for the refund to appear. If the refund has not appeared after the timeframe provided by your payment provider, please contact them for assistance.

If a refund is required for a canceled order or another reason under this policy or applicable law, we will process it in accordance with the applicable refund requirements.

8. Order Cancellation

If you need to cancel an order, please contact service@creekmoreliving.shop as soon as possible.

Cancellation requests made before an order has been processed or shipped may be accommodated when possible. Once an order has been processed or shipped, cancellation may no longer be possible, and you may need to follow the return process above. This section does not limit any cancellation rights provided by applicable law.

9. Contact Us

For return or refund questions, please contact us:

Brand: Creekmore Living

Company: AARON CREEKMORE BG INC

Email: service@creekmoreliving.shop

Business Address:

100 S 3rd St

Easton, PA 18042

United States

Customer Support Hours:

Monday–Friday: 9:00 AM–5:00 PM Eastern Time (ET)

Saturday–Sunday: Closed

U.S. public holidays: Closed

We aim to respond to customer inquiries within one business day.